When we talk about quality, we mean customer satisfaction. It includes everything about how our customers perceive us. The interfaces, the processes and, above all, the people and their actions. That's why at Festo we talk about integrated company quality, which we put into practice both internally and externally, together with our customers and partners.
Quality right from the start: this is what is expected from every Festo department. Each individual is responsible for putting this into practice in order to find the best possible solution for a task.
A globally established quality management system and all relevant certifications
create a solid foundation for the thoughts and actions of all Festo employees,
from consultancy to well beyond delivery.
Most of our customers are faced with increasingly complex tasks on a daily basis. In partnership with you, we gladly take on the challenges and make our contribution with perfectly matching solutions and future-proof products.
From our point of view, every product is only as good as the benefit it brings to every single customer. Integrated quality therefore begins at the very first meeting. To clarify what the best solution is. And it doesn't stop there, even if there is a complaint.
Errors in the process chain not only cost time and money – they also risk damaging the confidence in your products and ours. That is why every step towards stable, waste-free processes is important to us.
Whether it's a catalogue product or a customer-specific solution, the quality of the processes and the products as well as the attitude of the employees must interact optimally. After all, our customers really appreciate collaboration, because it makes them more competitive on the market.